Shipping policy

All orders are sent from Sydney, Australia.

Process and Shipping time

Our products are shipped within 4-7 Days using the following carriers: DHL, Sendle and, AUS POST. Orders are processed Monday - Friday ( excluding public holidays) from 8:00 am - 4:30 pm. This excludes pre-order and exclusive designs. These can take between 4-6 weeks to process. Shipping time varies between the courier and if you choose express or standard shipping. 

Pre Order Products

Pre Order items can take up to 4-7 weeks to process. The time frame will always be stated when ordering items. Please be aware this does not include shipping time and this will vary each location. 

DELIVERY - AUSTRALIA

  • All deliveries of Goods purchased by the Customer will be made by registered courier Aus Post and are delivered with authority to leave (‘ATL’) without requiring a signature when no one is in attendance at the delivery address.
  • If the Customer believes their nominated delivery address will be unattended at the time of delivery, We suggest nominating an address that the Customer knows will be attended during regular business hours. If the nominated delivery address is unattended at the time of delivery, the courier will either leave the Goods in a secure location under their ATL (in which case the delivery will be deemed successful by Star Track) or a card will be left with details as to where the Customer can collect the Goods. At this time the Goods will be deemed delivered (‘Successful Delivery’).
  • Effn will not be held responsible for any occurrence that may happen following the Delivery of a Goods, including theft or damage if a Good is delivered to an unattended address. All risk in the Goods will remain with the Customer upon Delivery and Effn will not offer a replacement Good or refund a Customer for any lost or damaged Goods.
  • Estimated delivery time depends on the Customer’s location. Shipping times on the shipping information page are to be taken as an estimate only.
  • Delivery of Orders placed on a weekend or public holiday will not be processed until the following 1-2 business days.
  • IAG does not deliver Orders to Post Office boxes or Parcel Lockers.

DELIVERY - INTERNATIONAL

  • International deliveries will be made by DHL Express or Registered Post or Pack & Track (via Australia Post).
  • Estimated delivery time for international orders varies depending on location. 
  • Orders sent express via DHL Express use a signature service. Please note, if you request your delivery method be updated to a different address or provide DHL with authority to leave, you are waiving your right to any form of reimbursement or re-delivery if your order is not delivered, stolen or lost from both DHL and Effn Clothing. We do not recommend altering our signature on delivery service for this reason.
  • In the event the Customer does not receive their order within 15 business days of placement, the Customer should contact Effn Clothing. 
  • International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the delivery recipient. Effn clothing has no control over the import fee charged and will not be responsible for the payment of any duties or taxes.
  • In accordance with Australian export regulations, customs require IAG to declare the exact value of the Order on the satchel, and it is the sole discretion of the custom agents to release the package.
  • Where taxes and duties are refused to be paid by a Customer or a parcel is left unclaimed and it is subsequently returned to the Effn customer, the value of the order will not be refunded. No refunds will be issued for any parcels returned to Effn clothing where the parcel is unclaimed or duties are not paid.