Refund policy

 Returns & Refunds

Our refund policy is 14 days. Unfortunately, we can’t offer you a refund or exchange after this period. To be eligible for a return, your returns will only be accepted when:

  • Items are in their original condition
  • Items are in their original packaging 
  • Garments are unworn, unwashed and unstained

We do not accept returns or exchanges for the following

  • Products received without an authorisation
  • Products purchased during a promotional sale period ( more than 10% off) 
  • Products received in a condition other than their original condition
  • Products that appear worn, smell of perfume, smoke, deodorant or body odour.
  • Products that are marked or damaged in any way

Our returns department has the right to refuse any returned item that does not meet the original condition. In this instance, the returned item WILL NOT be sent back to the customer.

Return Postage

To complete your return, please contact Effn support at info@effnclothing.com or on Instagram @effnclothing. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost, stolen or undelivered returned parcels. 

 Please write a note in the return parcel with your name as well as if you are wanting a refund or exchange. Please also indicate what you would like to exchange for. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable)   

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@effnclothing.com and send your item to: 

P.O BOX 245, 

Alexandria

2015